We currently only ship domestically within the US and Canada. As we grow and expand we have plans to begin shipping internationally. Stay tuned!
It depends on where you are and what shipping method you choose at checkout. We use USPS as well as FedEx. Typically FedEx is most reliable these days, but more costly. Regardless of the shipping method you choose, you will receive email confirmation with your tracking information as soon as your order is shipped.
All of our inventory is housed and shipped from our distribution center in Colorado Springs, CO.
Please take a moment to review our Sizing Guide and Testimonials. Should you need additional assistance please give us a shout and we'd be happy to talk you through it! We're happy to take the time on the upfront to make sure you don't have to go through the hassle of an exchange later on!
Pilling is bound to happen eventually, especially if you happen to make the mistake of attaching your velcro to the band itself rather than the velcro at the underside of the band. We highly recommend using a handheld pill remover or "de-fuzzer" as we like to call it! You can purchase one here. Also great to have on hand for any of your sweaters or apparel.
Our d-rings are stainless steel but tarnish can sometimes happen if you live in a humid climate. If you have steel appliances you can use the same cleaner to keep your band d-ring good as new. Otherwise we suggest buying a cleaner like this one to keep your band's d-ring sparkly and tarnish free.
It's our greatest goal to ensure our customers are satisfied and love our products. If you do need to return or exchange an order, we’re happy to help. Just reach out to us directly and we’ll take you through the process. Please note, we only accept exchanges within 30 days from the day you received your order. Returns will be thoroughly inspected upon arrival at our distribution center. If for any reason the product you return is damaged and cannot be resold we reserve the right to not provide a full refund.
You can contact us through our contact page! We will be happy to assist you.